Privacy Policy
Last updated: May 4, 2026
The short version, in plain English
- Your data is yours. Your landlord, property manager, or anyone you're documenting never sees it unless you choose to share it.
- We don't sell your data. Ever. There are no ads.
- Evidence and photos you upload are encrypted in transit and stored on private, account-locked storage.
- You can export everything and delete your account anytime — just email support@tenantguard.online.
The full legal policy is below. The summary above is for clarity, not a substitute for the policy.
1. Overview
TenantGuard™ ("we", "us") respects your privacy. This Policy explains what information we collect when you use the Service, how we use it, and the choices you have. By using TenantGuard™, you agree to this Policy.
2. Information We Collect
- Account information: email address and authentication credentials.
- Case content: evidence, notes, photos, files, dates, addresses, and conversation logs you choose to upload.
- Payment information: processed by our third-party payment processor; we do not store full card numbers.
- Usage data: basic device, browser, and log information used to operate and secure the Service.
3. How We Use Information
- Provide, maintain, and improve the Service;
- Generate the reports, exports, and PDFs you request;
- Process payments and manage subscriptions;
- Communicate about your account, security, and updates;
- Detect, prevent, and respond to fraud or abuse.
4. How We Share Information
We do not sell your personal information. We share data only with vetted service providers (such as hosting, database, and payment processors) that need it to operate the Service, or when required by law, court order, or to protect rights and safety.
5. Data Storage & Security
Your data is stored on secure cloud infrastructure with encryption in transit. We use row-level security to keep accounts separated. No system is 100% secure; you use the Service at your own risk.
6. Your Choices & Rights
- Access, update, or delete content from within your account;
- Request account deletion by emailing support;
- Opt out of non-essential email communications;
- Depending on your jurisdiction (e.g., California, EU/UK), you may have additional rights to access, correct, or port your data.
7. Data Retention
We retain your account and case data for as long as your account is active. After deletion, residual copies may persist in encrypted backups for a limited period before being purged.
8. Children's Privacy
TenantGuard™ is not intended for users under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Policy from time to time. We will post the updated version and revise the "Last updated" date above.
10. Contact
Privacy questions or requests? Email support@tenantguard.online.